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Human performance and crew resource management

Our Rig Operators CRM programme is the only externally accredited CRM programme in the IADC training database. Human factors and CRM for energy, drilling and other high-hazard work.

Why human performance, why now

Serious incidents in high-hazard industries remain overwhelmingly driven by human and organisational factors, not a lack of procedures or technology. We help you turn human performance into a strategic asset.

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From insight to impact at scale

A fully integrated capability that benchmarks your current state, builds targeted capability, then scales human performance.

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Measure

AI-enabled Human Performance Gap Indicator and safety heat maps.

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Train

Safety Coaches, HSE Managers and Human Performance Champions. Our Rig Operators CRM programme is the only externally accredited CRM programme in the IADC training database.

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Sustain

Always-on, role-specific support targeting high-risk roles — including Coach.

Outcomes for your organisation

  • Reduced exposure to high-consequence events

    Better decision-making, communication and intervention at the sharp end.

  • A stronger, more resilient safety culture

    People are equipped to speak up, coach and learn continuously.

  • Tangible gains in reliability, efficiency and quality

    Operational data becomes an asset for ongoing human performance improvement.

Frequently asked questions

What is human performance and crew resource management training?

Non-technical skills for energy, drilling and other high-hazard work. Human factors and CRM that hold up on the job. Serious incidents in high-hazard industries remain overwhelmingly driven by human and organisational factors, not a lack of procedures or technology.

Does Mission Performance work in energy and drilling?

Yes. Work includes human factors and crew resource management in safety-critical drilling, safety leadership in high-risk operations, and leadership pipelines in national energy organisations. Mission Performance is an IADC approved provider.

How do you measure the impact of human factors training?

Through pre-defined outcomes linked to reported incidents and near misses. We use the client’s own measurement tools to track progress, and we may suggest refinements to that data.

How do you make human factors skills stick?

We build internal capability by training company specialists, refresh each accredited person every one to two years, and coach individuals and operational teams. Bitesize content supports in-the-moment application. We make the programmes part of the culture, not the bureaucracy.

If the stakes are real, start with a conversation.

Tell us where performance is leaking. We will tell you honestly whether we are the right partner.

Book a call