The organisation operates in safety-critical field and offshore environments where leadership, decision quality, and operational discipline are mission-critical. Mission Performance has worked extensively in the Oil & Gas sector for over 20 years, including long-term partnerships delivering safety, leadership, and human performance capability at scale.
The client commissioned Mission Performance to design a bespoke Human Factors development programme for Well Site Operators working within integrated drilling and land rig operations.
Business need
- To design and deploy a comprehensive Human Factors development programme aligned to International Oil and Gas Producers (IOGP) guidelines.
- To strengthen non-technical skills essential for safe and effective operations in high-risk environments, drawing on proven aviation standards.
- To ensure the programme could be deployed consistently at a global scale, across cultures and operating contexts.
- To integrate realistic drilling simulations that embedded Human Factors principles directly into operational decision-making.
- To establish a professional qualification and re-qualification framework, including benchmarking against recognised industry standards.
- To demonstrate measurable value and return on investment in safety, leadership effectiveness, and operational performance.
What was delivered
A globally deployable, aviation-inspired Human Factors programme designed specifically for safety-critical managers and operators.Key elements included:
- Programme design fully aligned to IOGP Human Factors guidelines.
- Delivery by qualified Crew Resource Management (CRM) instructors and aviators, including former military fast-jet pilots and commercial airline captains.
- Comprehensive coverage of aviation’s six core non-technical skills, including leadership, communication, teamwork, situational awareness, decision-making, and threat and error management.
- A four-day experiential programme incorporating assessed drilling simulations, ensuring theory was translated into operational practice.
- A two-day version tailored for senior leadership teams.
- Successful pilot deliveries used to refine and optimise the programme prior to wider rollout.
- Global delivery from international training centres supporting consistent quality and standards.
- ILM Level 3 endorsement, including formal assessment and written testing.
- A structured two-day re-qualification and refresh cycle every 24 months to sustain capability and standards over time.
Outcomes
- 120+ Well Site Operators trained over an 18-month period across multiple operational segments.
- 97% of delegates reported the programme was highly applicable to their role.
- 94% of delegates rated the programme as good to excellent.
- Human Factors principles embedded into routine and emergency operational scenarios, strengthening safety culture and decision quality.
- Establishment of a scalable, benchmarked Human Factors standard applicable across global field and offshore operations.
- Improved leadership, communication, teamwork, and situational awareness in safety-critical environments.
